Text, Email, and Call Correspondence

In the below text messages are 98% off all the communication I had with Alamo Pools, primarily with Amor Samora, the project manager for the pool install that I was required in my contract to communicate through. 

The first few months of the project, there were no communication issues between Alamo Pools and I. Though as the project went on much further past the initial two month timeline, you will see that many times my messages were not responded to until days after, mostly towards the last few months of our communication. There are also countless times I asked for days when workers would be coming, schedules, or following up many times when no one came after Amor stated they would.

 Not once did Alamo Pools reach out to me to give notice of workers not being able to make it or to give me a schedule without me asking multiple times. Those, however, are all just menial complaints in comparison to the vast mistakes they made with the installation of the pool. 

These mistakes include poor excavation and not adding base prior to installing the pool which caused a crack from rocks under the surface just days after setting the pool in. This also caused the pool to be massively out of level, as you can see in the Photos tab. Despite having to take the pool out to fix the first crack, they still did not level the pool properly after the pool was set back in.

Once they removed the pool to fix the crack, they refinished the pool in my backyard leaving many blemishes in the gel coat, running paint, and peeling around the jets. When they set the pool back in, they did add base but not enough to prevent rocks from coming through a second time. 

Not long after finishing the re-coat and adding water, the crew came out for a third time to try and re-level the pool since they didn't install the pool leveled the second time either. When trying to relevel the pool, the workers dug one foot deep holes on either side of the pool then inserted mechanical lifts to try and lift the pool up on one end so that they can then shove dirt into the holes and under the lip of the pool to try and level it, as shown in the photos tab.

 This obviously will not work since the amount they lift the pool will cause that same amount of air gap under the bottom of the pool because there was no way for the workers to push dirt under the pool from just a one foot dug hole. Additionally, because the workers did not dig the pool out completely, when they attempted to level the pool with the lifts, they cracked the edges of the pool due to the sheer weight of the pool from being buried in dirt. 

Just a couple days after that occurred, another crack formed in the back bottom portion of the pool from another rock under the surface. This was more than likely caused by the pressure that was put on that end of the pool from the workers trying to incorrectly raise the front end while the rest of the pool was still buried under dirt.

That was on May 31st, 2023, the last day any workers came to work on the pool despite being told several times that someone would be out to work and following up many times when no one did. As shown from all our communication history, everything else that has transpired since that day has been due to Alamo Pools' refusal to negotiate in any way to resolve any of the issues they caused. 

Those are just the large issues, there are also many other small problems that occurred from the lack of experience of their workers which are all contained within the messages with Amor Samora below.

Unfortunately, there were many pictures associated with much of the messages below but were not able to be imported. You can view these picture in chronological order on the Photos tab.